Help & Support
Contact the team through the protected support check below, then search the FAQ for quick answers on billing, face search, location monitoring, account setup, and more.
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ProAct is a personal safety app that helps you stay informed about registered offenders near you, your loved ones, and places you care about. It allows you to search, monitor locations, and optionally use facial recognition to identify potential matches.
ProAct is designed for adults who want to make more informed safety decisions for themselves and their families. Parents often use it to monitor areas around home, school, or childcare.
ProAct offers a free tier with limited features. A premium subscription unlocks additional capabilities such as expanded searches, monitoring, and advanced tools.
You can sign up using:
You can add locations such as home, work, or school, and ProAct will show nearby offenders, distances from the location, and relevant details for awareness.
A protected location is any place you choose to monitor, such as your home or a family member’s address. ProAct tracks offender proximity to that location.
Yes. You can share a safety report with friends or family. This allows them to see information relevant to their location.
Depending on how you share:
You can upload a photo, and ProAct will compare it against publicly available offender records to identify potential matches.
Results are probabilistic, not definitive. ProAct shows top potential matches and similarity scores. Treat results as informational, not conclusive identification.
Photos uploaded for face search are used only for the search process, deleted shortly after processing, and not stored long-term.
All offender data is sourced from state registries and official public databases.
Yes. Data is provided by external government sources and may contain errors or delays.
To request a correction or removal, contact the appropriate state registry directly or use the protected contact panel and choose Legal corrections.
ProAct uses standard security practices to protect user data. Sensitive data is not sold.
Yes. Open Account in the app and choose Delete Account, or Delete Guest Data if you use ProAct as a guest. Existing sign-in sessions are invalidated and push delivery stops immediately. Your account and associated personal data are scheduled for permanent deletion after 30 days. For registered accounts, signing back in during that recovery period cancels the request.
Deleting your account does not cancel an Apple subscription; cancel it separately in your Apple account settings to stop future billing. See our Privacy Policy for retention details, or use the protected contact panel if you need help.
You can use limited features without sharing much personal data, but an account is required for full functionality.
No. ProAct is strictly for adults. Children are not permitted to use the app.
No. ProAct is for informational purposes only. Using the app for harassment, threats, or illegal activity is strictly prohibited and may result in account termination and reporting to authorities at our discretion.
You may receive a 7-day free trial. You will not be charged until the trial ends, and you can cancel anytime before the trial ends.
You must cancel through Apple:
You retain access until the end of your billing period. Premium features will then be disabled.
Yes. Use the Restore Purchases option in the app to re-enable your subscription.
Try restarting the app, updating to the latest version, and restarting your device.
Possible reasons include a low-quality image, a face that is not clearly visible, or no match existing in the available data.
Check that location permissions are enabled and that the address entered is correct.
Use the protected contact panel on this page, or visit www.getproact.com.
You can find the privacy policy on the ProAct website at getproact.com/privacy.
ProAct provides information sourced from public records. We do not guarantee accuracy, completeness, or timeliness of data. Users are responsible for verifying information through official sources.
